Our collection team will typically contact you one hour before your scheduled collection. We strive to gather as much information as possible to prevent any issues that may require further communication. To ensure a smooth collection process, please provide any specific instructions when placing your order. For instance, let us know if there is a gate code for access, if the driver needs to use a designated parking slot, or if items should be left in a secure location with a concierge, at the reception desk, or any other specified area.

You don’t need to be present during collection if your items are left in a safe place, such as with a concierge or at a reception desk or any other safe place as instructed.

Yes, we can help! We offer flat moves, house move and student moves, including collection, secure storage for a few days if needed, and delivery to your new location. Let us know the details, and we’ll take care of the rest!

For our removal services, payment is made at the time of booking through our website. If the removal takes longer than expected or incurs additional charges; such as steps, stairs, walking distance, extra items, dismantling, or reassembly. These will be charged separately by the transport provider using a card machine payment.

You can request a return of your stored units whenever needed. However, for security reasons direct access to the storage facility is not available.

If you require specific stored unit, simply submit a request, and our team will organize delivery for you. We’ll ensure your belongings are ready and delivered on your chosen date.