OUR FAQs

BuddyBox Storage logo
Stay Longer Pay Less - 40% Off for 3+Months of Storage
Stay Longer Pay Less - 40% Off for 3+Months of Storage

BUDDYBOXSTORAGE FAQS

BuddyBox Storage logo
      • STEP 1: 📦 PACK IT Pack your items securely in boxes or luggage—the choice is yours! Need Boxes? Order them directly from our site. Pro Tip: Use plenty of tape and keep each unit under 20KG for safe handling.

    • STEP 2: 🚛 WE COLLECT Simply enter your quantity and storage duration on our website. Choose a collection date that fits your schedule, then breeze through our secure checkout.

  • STEP 3: 🔒 WE STORE We’ll handle the heavy lifting! Our team collects your items from your door and transports them to our secure, dedicated storage facility. Peace of mind, guaranteed.

CHOOSE OPTION 📦: STORAGE-BY-THE-ITEMS

"Only pay for what you pack." If everything you own fits into standard moving boxes or suitcases, this is the most affordable way to store in the UK.

🌟 WHY CHOOSE THIS PLAN? This option is hugely popular with specific groups of customers:

  • STUDENT TRANSITIONS: Ideal for students moving out of uni or between shared housing. Store your books, clothes, and bedding easily. 🎓
  • Globetrotters: A secure, affordable way for nomads to store their belongings while exploring the world. ✈️
  • FLAT DECLUTTERING: Need to reclaim your small space? Perfect for storing seasonal clothes, sports gear, or that one awkward item that ruins your room's flow! 💰
  • Why it’s great: You don't have to pay for a whole storage unit, you only pay for the stored Items.

NEED MORE ROOM? TRY STORAGE-BY-THE-SPACE

BEYOND THE BOX: THE ULTIMATE STORAGE UPGRADE ✅ Found yourself with items that just won’t fit into a standard box or suitcase? Don’t worry—BuddyBoxStorage has you covered. If you’re moving furniture, bulky appliances, or simply have a large volume of belongings, our Dedicated Storage Units are the perfect solution. You don’t need to stress about "fitting it in".

✅ WHY MOVE UP TO A DEDICATED UNIT?
    • TOTAL FLEXIBILITY: Choose between our popular 50 ft2 (approx. 4.65 m²) or 100 ft2 (approx. 9.3 m²) units, depending on your needs.

  • FURNITURE FRIENDLY: Perfect for the big stuff—sofas, mattresses, wardrobes, and dining tables.

  • WHITE GOODS SECURE: The ideal home for your fridge-freezer, washing machine, or dishwasher.

  • THE "TETRIS" PROMISE: Our expert movers will collect your items and stack them vertically and securely, ensuring you get the absolute most out of your square footage. 🚛

READY TO UPSIZE? 🚀 Whether you’re clearing out a spare room or moving a whole house, we’ll help you find the perfect fit.

YES NO PROBLEM! You are welcome to use your own boxes or luggage. To ensure your items stay safe during transit and storage, please follow these simple rules
    • 💪BE STURDY: Use high-quality, double-walled boxes.

    • 🏷️ LABEL IT: Print and securely attach our BuddyBoxStorage Labels to every unit before the driver arrives.

    • WATCH THE SIZE: We cannot collect oversized or unlabeled items.

  • ⚖️WEIGHT LIMIT: Keep each box under 20KG for the safety of our drivers.PRO TIP: If you aren't sure your boxes are strong enough, you can order Premium📦 Buddy Boxes directly from our website for maximum protection!

STAY LONGER, SAVE MORE — UP TO 55%! ✅

We believe in rewarding our long-term customers. That’s why our booking system automatically applies a discount based on how long you stay.

✅ HOW IT WORKS:
  • INSTANT DISCOUNTS: As you move the slider on our website, you’ll see your savings increase instantly—reaching up to 55% off for long-term stays! 📉
  • NO CODES NEEDED: The discount is already built into the price you see. No promo codes or extra steps required. 🔒
  • TRANSPARENT BILLING: Your discounted rate is locked in from day one, so you know exactly what you're paying.

⚠️ EARLY RETURNS: Please note that these high-value discounts are based on your chosen duration. If items are returned significantly earlier than the agreed term, your final balance will be adjusted to the standard monthly rate.

Life moves fast, and we move with you! Whether you’re moving to a new flat, a different campus, or a new city, we can deliver your items exactly where you need them.
✅ TOTAL FLEXIBILITY:
  • ANY LOCATION: We can deliver to an address different from your collection point—just let us know the new details when you book your return. 📍
  • NATIONWIDE REACH: Moving further away? We can even deliver to a different city! 🇬🇧
  • TRANSPARENT PRICING: Because the distance might change, an additional delivery charge may apply. We’ll always give you a clear quote so there are no surprises. 💰

✅ NEED A QUOTE? If you’re moving a long distance and want to check the cost, GIVE US A CALL or send us a message. We’re happy to crunch the numbers and find the best price for you! 📞

WE’RE READY WHEN YOU ARE! ✅ Missing your stuff? We’ve made getting your items back just as easy as storing them. Let’s get you booked in and moving!
✅ BEAT THE RUSH:
  • YOUR 4-WEEK HEAD START: To make sure you get your absolute favorite delivery slot, feel free to give us a shout up to 4 weeks early! 📅
  • WE’RE FLEXIBLE: Whether you prefer clicking a few buttons on our WEBSITE or having a friendly chat with us OVER THE PHONE, we’ve got you covered. 📞
  • CLEAR PRICING: Our standard delivery starts from just £25.00 (Mon – Fri | 8:00 AM – 8:00 PM). 💰
✅ READY TO BOOK? IT'S EASY:
  • TAP & GO: Log in to your account and pop over a Return Request. It only takes a minute! 💻
  • GIVE US A BELL: Prefer a human voice? Call us on 02034429782 and our friendly team will get everything sorted for you! ☎️
TOTAL FLEXIBILITY — NO TIME LIMITS! ✅ Whether you need space for a few weeks or a few months, we’ve got you covered. Our service is designed to fit your schedule, not ours.

✅ SHORT-TERM STORAGE: Perfect for students or people moving house. Store for just a few weeks! 📦

✅ LONG-TERM STORAGE: Keep your items safe for as long as necessary. 🔒

💰 STAY LONGER, PAY LESS! Remember, we offer a 40% - 55% DISCOUNT for storage periods of 3+ MONTHS. The longer you stay, the more you save! 💸

✅🚚 WHEN WE COLLECT🚚:

  • MON – FRI: 8:00 AM – 8:00 PM

SAT – SUN: 9:00 AM – 5:00 PM

✅ WHERE WE COLLECT: We collect from PRIVATE HOMES, BUSINESSES, and STUDENT ACCOMMODATION.

✅ ACCESS RULES:

  • GROUND FLOOR: Standard collection.

  • UPSTAIRS: OK if a lift is available! 🛗

  • NO LIFT? Please ensure your items are brought to the ground floor for our drivers.

✅ THE PERFECT MID-SIZE SPACE                                      Unit Capacity 50 ft2 - 4.65 m²                                        Approx. 10ft x 5ft x 7ft - 3.05m x 1.52m x 2.13m 
✅ IDEAL FOR:
  • Students moving between terms.
  • Flat-sharing professionals decluttering their rooms.
    • Renovating a single room or a small apartment.

Think of this as exactly half the size of a standard single garage. It’s the ultimate solution for a one-bedroom flat or a large student relocation.

WHAT ACTUALLY FITS INSIDE?
  • BEDROOM: One single or double mattress (stood vertically) and a dismantled bed frame.
  • FURNITURE: Bedside table, a TV, and a small coffee table.
  • WORK SPACE: Medium flatpack/dismantled desk with chair.
  • BOXES: Plenty of room for 20–30 medium BuddyBoxes stacked securely.

 

✅THE COMPLETE STORAGE SOLUTION                             Unit Capacity: 100 ft2 - 9.3m²                                        Approx. 10 ft2 x 10 ft2 x 7 ft2 - 3m x 3m x 2.1m.  

This is our flagship space. It is approximately the size of a standard single garage and is designed to hold the entire contents of a 2-bedroom flat or 2-bedroom house.

TYPICAL CAPACITY GUIDE:
  • LIVING AREA: 1 Three-seater sofa + Armchair + Coffee table.

  • SLEEPING: 1-2 double-size beds and a bedside table (all frame dismantled).

  • STORAGE: 2 Large wardrobes + bookcase (dismantled).

  • KITCHEN/UTILITY: fridge-freezer, washing machine, dishwasher.

  • BOXES: Approx. 30-35 medium BuddyBoxes or 25-30 large BuddyBoxes stacked to the ceiling.

⚠️ ESSENTIAL COLLECTION REQUIREMENTS

To keep our service efficient and avoid additional charges, please ensure the following conditions are met:

  • GROUND FLOOR ONLY: Our standard service is strictly from the ground floor.
    • Note: Any collection involving stairs that was not pre-arranged and quoted will result in additional labor fees.
  • READY FOR TRANSPORT: All items must be fully packed. Every box must be closed and securely taped.
  • FURNITURE PREP: All furniture (beds, desks, tables) must be dismantled and secured before our team arrives.
  • WAITING TIME: To stay on schedule for all our customers, we cannot wait for items to be packed upon arrival. Excessive waiting time will be charged at our standard hourly rate.
  • THE "FULL LIST" POLICY: A complete inventory of all items must be supplied via email before collection.
  • EXTRA ITEMS: Our vans are loaded with precision based on your list. Items not on your original list may not fit in the vehicle. If extra items are added on the day or if an extra vehicle is required, additional charges will apply.

STAY INFORMED & READY! ✅ We aim for a "zero-stress" collection. To keep things moving smoothly, our team stays in constant contact with you.

✅ THE 1-HOUR HEADS UP: Our collection team will typically call or text you 1 hour before they arrive at your door. 📞

✅ HELP US FIND YOU: To prevent delays, please provide specific access instructions when placing your order, such as:

  • ACCESS CODES: Gate codes or key fob instructions. 🔑

  • PARKING: Designated parking slots or loading bay locations.

  • SAFE PLACES: If items are with a CONCIERGE or at a RECEPTION DESK. 💂

✅ SMOOTH HANDOVER: The more info we have, the faster we can get your items into safe storage! If anything changes on the day, just let us know. 👍

✅NO, NOT NECESSARILY!  As long as your items are in a SECURE & ACCESSIBLE location, you can carry on with your day.

✅ SAFE PLACES INCLUDE:

  • RECEPTION DESKS 🏢

  • CONCIERGE SERVICES 💂

  • DESIGNATED SAFE ZONES 🔒 (As instructed during booking).

⚠️ IMPORTANT: If you aren't there, please ensure your BUDDYBOXSTORAGE LABELS are clearly visible, and your items are ready for the driver to grab and go!

✅ THE "MOVE-IN" SOLUTION:

  • WE COLLECT: Our team picks up your belongings from your current property. 🏠

  • WE STORE: We keep your items safe in our secure facility for as few or as many days as you need. 🔒

  • WE DELIVER ANYWHERE: When you're ready, we deliver them to your NEW ADDRESS—even if it's in a DIFFERENT CITY! 🇬🇧

✅ WHY CHOOSE BUDDYBOXSTORAGE OVER A TRADITIONAL VAN? Unlike a standard "man with a van," we provide a secure bridge between your old place and your new one. No need to rush your move—we hold your items until your new keys are ready. 🔑

✅ NEED HIGHER PROTECTION?

    • CUSTOM LIMITS: If you are storing high-value items and require more than the standard £100 per item limit.

  • UPGRADE YOUR COVER: We offer flexible insurance upgrades to give you total security for your most valuable belongings.

  • GET A QUOTE: To discuss higher coverage options, simply CALL US DIRECT and our team will arrange a custom plan for you. 02034429782 📞

EXCLUSIVE DELIVERY SERVICE — FOR YOUR SECURITY 🔒
To maintain a 100% secure environment, our facility is closed to public foot traffic. Instead, we provide a professional door-to-door service for your convenience.
✅ THE CONCIERGE ADVANTAGE:
    • WE BRING IT TO YOU: No more heavy lifting or trips to a warehouse. We bring your storage directly to your door. 🚛
  • EASY RECALL: Log in, select your units, and choose a delivery date that suits you. 📅
✅ IMPORTANT NOTE ON RETURNS:
    • SERVICE FEE APPLIES: Please note that retrieving your items is not a free option. A standard delivery fee applies each time we bring items back to your address. 💰

  • PLAN YOUR RETURN: To save on costs, we recommend requesting all the items you need in a single delivery.

✅ FULL INSURANCE PROTECTION: By restricting direct access, we maintain a HIGHLY MONITORED & SAFE Environment. This allows us to provide comprehensive INSURANCE PROTECTION, ensuring your belongings are fully covered while in our care. 🛡️

No Space? No Problem!
We collect | We Store |
We Deliver

We specialise in door-to-door storage by item for students, renters, homeowners, and businesses across mainland UK. We collect your boxes, suitcases, and belongings directly from your door, store them securely in our insured UK facility, and deliver them back to your door whenever you’re ready. No Van Hire, No Heavy Lifting, No Stress.

We collect from your door and deliver back whenever you need. No Van Hire, No Heavy Lifting.

Your items are stored safely in our secure facility

UK Door to Door Storage Starting from £5.40/Box. Flexible Plans, No Hidden Fees.

How it works

Pack your items

You can use your boxes, or if you don't have any, we've got you covered! (Max 20kg per box)

We collect

We Collect From Your Door. Choose any day, 08:00-20:00 weekdays or 09:00-18:00 weekends. Our driver calls one hour ahead. UK-wide collection available.

Safe & secure storage

Safe & Secure UK Storage Facility — Climate-controlled warehouse with 24/7 continuous monitoring. Storage starting from £5.40/box per month

We deliver

We Deliver Back to Your Door — Standard nationwide delivery starting from just £25. Available 7 days a week across the UK.

Stay Longer Pay Less - 40% Off for 3+Months of Storage
Stay Longer Pay Less - 40% Off for 3+Months of Storage

BuddyBox Storage © 2026 Website by Strony Internetowe UK